Grok Imagine AI Image Editor FAQ

Grok Imagine AI credits are used by supported tools on this platform. They are separate from accounts or purchases with model developers or other websites.

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB) and other credit cards.

If your payment was successful but you don't see the credits in your account, please wait for 1 minute and refresh the page. If you still don't see the credits, please contact us with your order screenshot or payment proof at support@grokimagineai.net

See our pricing page (/pricing) for current Grok Imagine AI credit packages. The generator shows the cost of the selected model and settings.

Yes, new users can use it for free. We provide complimentary credits for new users.

1. Double-check that you've entered your payment details correctly. 2. Check your credit card or bank account to ensure you have enough funds, and that you haven't passed your daily spending limit. 3. Try using another card or choose a different payment method.

Grok Imagine AI uses a one-time payment model for credits. You can view your credit purchase history and usage in the Points Log section of your Member Center. Each time you purchase credits, they will accumulate in your account balance for future use.

Credit usage depends on the selected model and settings. Review the cost shown in the generator before submitting.

No, these are one-time purchases. You can buy credits multiple times and they accumulate. Check your credit balance in the profile center at the top right corner.

No, credits never expire. They remain in your account permanently and can be used anytime.

Credits are used to edit images and generate videos. Different features consume different amounts of credits based on complexity.

A browser timeout or closed tab does not necessarily stop a submitted task. Check task history and your credit records before retrying. Contact support@grokimagineai.net with the task ID if a charge appears incorrect.

Support Chinese-English prompts and mixed descriptions.

Open the image-to-image tool (/image-to-image), upload an image, describe the desired change, choose the available output settings, and generate. Review the result before downloading.

Processing time varies with the selected model, settings, and service load. Follow the task status in the tool.

Publishing and commercial use depend on the applicable service and model terms and your rights to the inputs and output. Review the Terms of Service before publishing.

Use the input formats and output options shown in the editor. Select an available format before generating; output detail may differ from the source.

Clarify the subject and the change you want, remove conflicting instructions, and try another prompt. Compare the result with your source image; exact preservation is not guaranteed.

See our Privacy Policy (/privacy) for information about prompts, uploads, and account data. Contact support@grokimagineai.net with specific privacy questions.