Grok Imagine FAQ
Get answers about Grok Imagine and Grok spicy: models, timing, content policy, pricing, and commercial use.
Categories
Payments
Grok Imagine AI credits are used by supported tools on this platform. They are separate from accounts or purchases with model developers or other websites.
We accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB) and other major credit cards.
Refresh your balance and confirm that you are signed into the account used for checkout. If credits are still missing, email support@grokimagineai.net with your account email and order number.
See Pricing for one-time credit packages and the credit calculator. Review the cost shown for your selected model and settings before generating. Purchase refunds are subject to the Refund Policy; review its eligibility conditions before buying.
Yes. New users receive free credits to try Grok Imagine.
Check card details and available balance/limits. If issues persist, try another card or contact your bank. You can also reach us at support@grokimagineai.net.
Email support@grokimagineai.net with your requirements. We’ll get back to you as soon as possible.
Credits
Credits are a one-time purchase and accumulate in your balance. Check your usage in the Points Log under your Member Center.
Video credits depend on the model, resolution, duration, and references. On the 1.5 page, 5 seconds at 720p estimates 20 credits; reference mode adds 1 credit. Check the amount shown before submitting and use the credit calculator to compare settings.
The dedicated Text to Image form currently displays 1 credit per requested image; Image to Image displays 1 credit per edit. Other image models have different rates. Check the amount shown before submitting; each revision is a new request.
No. Credits are one-time purchases. You can top up anytime and they accumulate.
No. Credits do not expire and remain in your account.
A browser timeout or closed tab does not necessarily stop a submitted task. Check task history and your credit records before retrying. Contact support@grokimagineai.net with the task ID if a charge appears incorrect.
Product Features
Grok Imagine AI is an independent image and video creation platform with its own account, credits, and support. It is not affiliated with or endorsed by xAI.
Available models are listed in the generator’s model selector. Options vary by image or video task; check the selected model and its settings before generating.
Processing time varies by model, duration, resolution, and service load. Follow the task status; a timeout does not prove processing stopped. Check existing tasks before starting another request.
Publishing and commercial use depend on the service and model terms and your rights to the inputs and output. Review the Terms of Service before publishing.
Spicy Mode offers bolder creative styles. The site terms prohibit pornographic, sexually explicit, and NSFW content; the mode does not bypass those restrictions. The Spicy page accepts text prompts and currently displays 2 credits for a 5-second 720p clip.
Start with a subject, one action, a setting, and a camera direction. Browse 100 community video prompts to compare real outputs with their original prompts, or read the Prompt Guide for writing tips.
See our Privacy Policy for information about prompts, uploads, and account data. Contact support@grokimagineai.net with specific privacy questions.
Email support@grokimagineai.net and include screenshots or error IDs for faster resolution.
Get started with Grok Imagine today Grok Imagine
Choose a supported model, review its settings and credit cost, and create your next image or video.
